01
Printers, meeting audio, VPN
These problems come up at every client company, and each one takes a technician's time. When you have a written procedure for one of them, Solvue follows it.
Built for the simple first-line tickets.
Solvue is IT help that answers on the employee's own screen. It sees the screen, says the next step out loud and marks the button or setting to use. The employee clicks, and Solvue writes a short record for IT.
First-line support, as your clients see it.
02
Your name in front of clients
In a pilot, the small bar on the employee's laptop can show 'Help from' and your company's name, so your clients' staff see who is helping them.
03
Tickets that arrive empty
Some tickets say almost nothing, so the technician has to ask everything again. Solvue is built to give the technician a case already described.
04
Tickets closed too early
A ticket closed too early comes back. The record says whether a check on the laptop confirmed the fix, or the employee did.
One problem, from first words to record.
Move through the demo with the next-step button, or click the control Solvue marks.
You
Nobody in the meeting can hear me.
Solvue
I'll look at the screen with you, and we'll fix it together.
An example walkthrough with sample screens.
How a fix works.
Everything happens in one spoken conversation, at the screen where the problem is.
- 01
The employee talks
The employee presses Get help and says what is wrong, in their own words. Solvue answers by voice, one step at a time, and the employee can interrupt it at any point, as they would interrupt a colleague.
- 02
It looks
Solvue sees the screen only during the session, and a small bar on screen shows when it can see. End session ends it at any time.
- 03
It points
Solvue says the next step out loud and draws a box around the button or setting to use, on the employee's real screen. The employee does every click.
- 04
It checks
Solvue reads the state of the laptop, such as the microphone level, the print queue or the Wi-Fi connection. A fix counts as checked only when that check passes. Otherwise the record says so.
- 05
It writes the record
Each session ends with a record with fixed fields, such as the problem type and the outcome. If the employee presses Send, a short note that describes the problem is added.
How a pilot works.
- 01
It starts with a demo on one real problem your technicians see often.
- 02
Then we agree with your team which problems Solvue may guide, which written procedures it follows and where the cases it cannot fix go.
- 03
Then the pilot runs for 60 days with one client company, on the problems agreed in step 2.
A record written for your technicians.
When Solvue cannot fix a problem, it is built to pass the technician a case already described, so the employee doesn't explain it twice.
Example ticket records
| Ticket | Problem | Outcome | What shows it |
|---|---|---|---|
| SV-1042 | Audio, microphone | Check passed | Microphone input level |
| SV-1041 | Printing, stuck print job | Check passed | Print queue empty |
| SV-1040 | Outlook, search not working | Employee confirmed | No device check possible |
| SV-1039 | VPN, cannot connect | Handed to IT | See Note for IT below |
Note for ITWi-Fi connectedInternet reachableVPN sign-in tried again, same errorHand-off reasonNeeds admin rights: VPN certificate renewal | |||
Check passed
A device check on the laptop passed after the fix.
Employee confirmed
The employee says it works, but no device check was possible.
Handed to IT
Solvue could not fix it and handed it to the IT team.
What Solvue sees, and what it keeps.
The employee's laptop
- Voice
- Screen
- Device checks
Visible for the whole session.
Sent only during a session
The AI service providers
- Understand the voice and the screen
- Find the control to mark
A typed record only
Built to go to your ticket tool
- Problem type
- Number of steps
- Outcome
- Check result
A note for IT only if the employee sends it.
Started by the employee
Solvue runs only after the employee presses Get help. It never starts on its own.
Always visible
A small bar stays on screen while Solvue can see. The employee can end the session at any time.
Nothing recorded
Solvue keeps no recordings, no screenshots and no transcripts of sessions.
The employee clicks
Solvue says the next step out loud and marks where to look.
No passwords
Solvue never asks for a password. Sign-in and password problems go to the IT team.
What's in the record
The record holds no voice and no screen images.
The note for IT
Personal details are removed by fixed rules first. The employee reads the note and chooses to send, edit or not send.
No scoring of people
Solvue doesn't rate or rank employees, doesn't watch between sessions, and doesn't try to read emotions.
A data processing agreement is part of any pilot. The details are in the privacy policy.
Bring one real IT problem.
Tell us about one problem your technicians see every week, and we'll show Solvue guiding it.
- 01We reply by email to find a time.
- 02If it fits, we plan a pilot with your team.
Your request has arrived.
We'll reply by email to find a time for the demo.
To add anything, write to [email protected].
Questions.
Will my clients' staff talk to software instead of my team?
Only for some problems. Anything that needs admin rights, an identity check or a person goes to your technicians.
Is the record built for our PSA?
Solvue is built to send the record to PSA tools such as HaloPSA, ConnectWise PSA, Autotask and Kaseya BMS. None of these connections works yet.
Does it run on Windows laptops?
Yes. A Windows version runs today and is in final testing before pilots. Voice on Windows is still to be tested. Solvue also runs on Mac.
What happens to the voice and the screen?
During a session, the voice and the screen images go over encrypted connections to AI service providers, which understand them and find the control to mark. Solvue keeps no recordings, screenshots or transcripts.