See it. Solve it. Live.
The first screen-aware agent that understands context and resolves support issues instantly. A better experience for employees, and a smaller bill for IT.
JOIN THE WAITLIST. WE’LL REACH OUT TO SCHEDULE A DEMO.
ITSM
SERVICE MANAGEMENT
FRESHSERVICE
HELIX ITSM
The employee presses help, shares the screen for that session, and is guided to the fix. The agent points; the person clicks.
IT support is broken. Solvue fixes it.
Traditional support relies on users to diagnose technical problems. It's frustrating, slow, and expensive. Solvue's AI sees what the user sees, resolving issues instantly and cutting L1 costs.
Shadow volume
Over half of all tech issues go unreported. Employees simply reboot, wait, or give up because filing a ticket is too painful.
Average cost of an L1 ticket
Basic support tickets drain budget and capacity. Solvue resolves issues on-device before they become tickets.
Wait & hate
The average time to resolve a general IT ticket.
On-device visual reasoning
Solvue goes beyond basic resets. It orchestrates visual reasoning to solve complex enterprise software issues instantly.
Tier 1 general IT
Instantly resolves high-volume friction points that drain productivity.
- VPN handshake failures
- Password & MFA resets
- Printer configuration & drivers
Specialized enterprise apps
Deep understanding of complex ERP and CRM workflows.
- Salesforce sync & data errors
- SAP transaction blocks
- Oracle login loops & access
| WORKFLOW | PATH TO RESOLUTION | CHARACTER | SCALE |
|---|---|---|---|
| Human agent | Context → Research → Remote fix | Reactive & linear | 1 ticket at a time |
| Solvue | Visual reasoning → Instant resolution | Proactive & instant | Infinite concurrency |
A big leap in employee experience
The “Submit & Wait” era is over. See how Solvue transforms the support lifecycle from hours of frustration to seconds of resolution.
THE CURRENT PROCESS
Problem occurs
User hits a roadblock. Work stops. Frustration spikes.
Context switch
User navigates to portal, logs in, finds the right form.
Guesswork reporting
“Internet is slow.” User struggles to describe technical error.
The waiting game
Ticket sits in queue. Back-and-forth emails. Days lost.
THE SOLVUE WAY
Problem occurs
User hits a roadblock and activates Solvue.
Instant detection
Solvue recognizes the error screen instantly. I see you're having VPN issues.
Guided resolution
Step-by-step AI guidance. Work resumes in seconds.
The CISO promise
Architected for the strictest compliance standards.
Fully private
Runs entirely on the user's device or within your VPC. No data ever leaves your environment. Complete privacy by design.
Zero training
Your data is never used to train our foundational models. What happens on your devices, stays on your devices.
Ephemeral context
Screen context is processed in volatile memory (RAM) and discarded immediately after resolution. No video storage logs.
Calculate your impact
ASSUMPTIONS: 1.2 TICKETS/USER/MONTH (14.4/YR) · 1.25× CONTEXT-SWITCH MULTIPLIER
Hard labor savings
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